TERMS OF USE AND TRANSACTIONS MrEspresso.gr

These General Terms and Conditions of Use of the Website and the purchase of our online store’s products and/or services (hereinafter referred to as the “Terms of Use” or “Privacy Policy”), set the terms and conditions for browsing our Website, the use of our online store and govern our sales contract for the purchase of products from our online store. Before entering our online store, we invite you to consult the ‘Terms of Use and Privacy Policy’ and make sure you agree with them. In the event that you disagree with any of these Terms of Use, you must not take any action on our Website or our online store, including your simple browsing. However, any action you take in our online store, such as browsing through it, subscribing to our Company newsletter, or purchasing our products, it is proof that you unconditionally accepted all these Terms of Use and Privacy Policy.

Elmas Dimitrios, under the distinctive title MrEspresso.gr and VAT 070519859, reserves the right to modify these Terms of Use & Privacy Policy at its sole discretion / and when the modification is required by law, without prior notice however, in the context of trading ethics and limits set by law, and a notification will be sent to you regarding any modifications, as well as any changes, through the Website. Any modifications will be effective from the date of their posting on this Website. It is clarified that any changes to these Terms of Use do not include any orders you have already placed in our online store prior to the entry into force of the modifications as set forth above.

PRODUCT INFORMATION FOR SALE

The pictures depicting the products are illustrative and can in no way be binding on MrEspresso.gr.

The features and descriptions of the products come from our partners and suppliers. MrEspresso.gr disclaims any responsibility for the validity of their content.

PRODUCT PRICES FOR SALE

The prices shown on our e-shop products are shown with tax (VAT), but without shipping costs. Shipping costs are added at the final stages of the order, and are invoiced at the end of the order in addition to the price of the selected products. Product prices apply to the quantities available in our warehouse, while MrEspresso.gr reserves the right to adjust prices, but undertakes to apply the prices displayed on products at the time of ordering.

TRADE DOCUMENTS

During the transaction, the buyer is given the opportunity to choose the transaction document to be issued and sent (retail receipt or invoice). An invoice is issued to companies and freelancers, provided the following information is provided at the time of customer registration: Company name, VAT, DUI and Occupation for freelancers as well as if it is desirable to issue an invoice.

CANCELLATION OF ORDERS

You can cancel an order if it has not been shipped by calling us at +30 2521.104406. If the order has been shipped, you should follow the Non-Defective Product Return process.

REFUND POLICY

The products promoted by our site are quality products, selected from international markets, and which meet and carry all the necessary certifications from the competent authorities.

MrEspresso.gr, recognizing the lack of physical contact between the end consumer and the selected product, ensures the right to return the product you ordered, paid and received remotely within 20 days with a refund.

Although MrEspresso.gr’s website makes every effort through the completeness of the product descriptions posted on its pages, it is likely that the final recipient’s expectations of the product of his choice are not met.

For the above reasons, we give you the terms and conditions of returning non-defective products as described below:

Terms of Return of Non-Defective Products

(a) The difference between the date of receipt of your order and the date of submission of the return application must not exceed 20 calendar days.

(b) The packaging has not been tampered with and is in the same condition received by you, complete and without damage, and must be the packaging that normally accompanies the product.

(c) The product to be returned must be accompanied by the original receipt or purchase invoice, together with all the documents accompanying the product (eg DAT, Retail App, etc.).

(d) Prior to any return it is advisable to consult the Returns section of MrEspresso.gr.

In any case, the refund is possible under the following conditions:

(a) You have contacted the Returns Department,

(b) The product has not been used,

(c) The product is accompanied by all the necessary documents proving the transaction (eg DAT, Retail Receipt, etc.)

For all of the above cases, the maximum return period for non-defective products must not be extended beyond twenty (20) calendar days from the date of receipt.

Terms of Return of Defective Products

You have the right to return the defective products you purchased due to MrEspresso.gr’s proven fault (eg damaged during shipping) or defective product (quality or functionality) and to request replacement, repair or refund.

In all cases involving defective product returns, the end consumer has the choice either to reject the receipt of the product from the outset or, after receiving it, to return the product within 20 days of its delivery and receipt.

In the event that the product has a functional defect beyond the 20-day period covered by the product warranty and if the warranty has been given by MrEspresso.gr, or the manufacturer, or its official representative, the end consumer has the right to exercise his rights as set out in the documents accompanying the product at the time of its receipt and offered by the guarantee.

In any case, the refund is possible under the following conditions:

(a) You have contacted the Returns section for new purchases,

(b) The product has not been used, or, if used, the packaging of the product must be the one that normally accompanying the product;

(c) The product is accompanied by all the necessary documents proving the transaction (eg DAT, Retail App, etc.) or transaction document and guarantee.

In case of return of defective products, the shipping cost of the return is borne by MrEspresso.gr.

APPLICABLE LAW AND SETTLEMENT OF DISPUTES

These Terms of Use shall be construed in accordance with Greek Law.
Any dispute that may arise with respect to any issue concerning the operation of MrEspresso.gr will be resolved in a friendly manner. If the friendly settlement of the dispute becomes impossible, it will be resolved exclusively by the City of Drama Courts.

PERSONAL DATA PROTECTION POLICY

MrEspresso.gr prioritizes the protection of your personal data and complies with the applicable law of Personal Data Protection Authority 2472/97 which applies to personal databases as well as the  European General Data Protection Regulation (GDPR) and is committed to their full implementation taking into account the adoption of appropriate technical and administrative measures.

MrEspresso.gr has taken the technical measures to ensure the protection of personal data during their transmission, management and storage, but the nature of the internet is such that nothing can guarantee absolute protection. For this reason, you can also contact us by alternative means (eg telephone).

The person responsible for the personal data is Dimitrios Elmas, whose complete contact details are:
Email: info@mrespresso.gr
Address: 24 Athinas Street, Drama, 66100, Greece
Phone: (+30) 210 300 4406

COOKIES

At MrEspresso.gr we consider it important to know what cookies are used on our site and why. Our goal is to provide you with the right information and protection as well as the best experience during your visit to our site.

This is how we use cookies to best serve you, properly navigate, link and the pages as well as provide promotional content based on your interests and needs.

Cookies are also used to analyze how visitors use our site, how they browse or if they have a problem so we can fix it. All information collected from these cookies is anonymous and is only used to improve the structure and content of the site.
Cookies are stored on your computer and can be removed at any time. In each Browser, either in Settings or Privacy and Security, you will find your navigation history where you can also delete it. After you remove cookies you may need to reset your preferences or you will need to log in again. Cookies are completely secure and do not store email addresses or phone numbers.

Our company uses the Skroutz Analytics service to provide the best possible quality of customer service. This service provides anonymous usage statistics to Skroutz.gr, while data obtained through this service is covered by Skroutz.gr’s privacy policy, which can be found at
https://www.skroutz.gr/privacy.

COOKIES CATEGORIES

ABSOLUTELY NECESSARY

These cookies are essential for the proper functioning of our site and for you to be able to browse and use its features, such as accessing specific pages of our site. Without these cookies some of the services and functions of this site cannot be provided.

PERFORMANCE COOKIES

These cookies collect information about how visitors use the website, for example, which pages they visit most often, and whether they receive error messages from websites. These cookies do not collect information that identifies the visitor. All information collected by these cookies is aggregated and therefore anonymous. They are only used to improve the way a website operates.

COOKIES FUNCTIONALITY

These cookies allow the website to remember your choices and provide more personalized features. These cookies can also be used to remember the changes you made to the site or to provide the services you requested.

COOKIES TARGETING - ADVERTISING

These cookies are used to provide ads that are more relevant to you and your interests. They are also used to send targeted advertising or bids, to limit the number of ad served, and to help measure the effectiveness of ad campaigns. They are usually placed to remember your visit to a website and share this information with other marketing channels.

CONTACT FORM - EBOOK DOWNLOAD, SUBSCRIBE TO NEWSLETTER

On our site users can subscribe to our newsletter, download the free ebook, and also communicate through the contact form. In these cases, the email, name, shipping date and time of the user and IP are stored on our server, but also in an external newsletter, MailChimp, and the sending of email newsletters begins. At each shipment, the recipient has the option to stop receiving subsequent emails by choosing to unsubscribe from the newsletter.

MrEspresso.gr newsletters and emails contain tracking pixels that allow statistical analysis of the success or failure of each mission. From the tracking pixel we can see if an email was opened and to which links it was clicked.

SECURE TRANSACTIONS

1. Customer Identification

MrEspresso.gr recognizes the importance of the security of your personal data as well as your online transactions and takes all the necessary steps, with the most advanced methods, to ensure your maximum security. All information related to your personal data and transactions (name, surname, address, invoicing, telephone, e-mail) is secure and confidential and is used exclusively for the execution of your order. Your e-mail address is used for sending newsletters only if you have subscribed to MrEspresso’s newsletter, by receiving the discount coupon or downloading the ebook. The safety of MrEspresso.gr online store is achieved by the following methods:

The passwords used for your identification are two: the Password (e-mail or username) and the Personal Security Code (password), which give you complete access to your personal information every time you register them.

2. Trading Secrecy

Confidentiality is considered imperative. The same basic principles that apply to classical transactions apply to e-commerce. All information transmitted by the User / Member is confidential and MrEspresso.gr has taken all necessary steps to use them only to the extent necessary in the context of the services provided.

RELATIONSHIP WITH THE AUTHORITIES

Personal data may be disclosed to judicial, police, and other administrative authorities upon their lawful request and in accordance with any applicable laws.

For questions about checking and processing personal data, as well as requests for a copy or deletion, you can e-mail  info@mrespresso.gr.

The use of the MrEspresso.gr website implies the unconditional acceptance by the user of the above terms. Terms may change without notice. Any changes will be posted on this page.